Returns Policy

By agreeing to use the Saint & I exchanges portal and/or initiating a request for the
purchase of product(s) on the portal, you agree to be bound by the terms contained
in this policy without modification. If you do not agree to the terms contained in this
policy, you are advised not to transact on saintandi.com.
Please note that we may, from time to time, change the terms of the policy that
govern your return, refund, or cancellation of an order for products on saintandi.com.
Every time you wish to use the portal, please check the policy to ensure you
understand the terms and conditions that apply at that time.

1. Exchanges & Returns

We offer exchanges and returns within 7 days from the date of delivery. Once your
exchange/return request has been accepted by our team, a notification will be sent
to your registered email, and your order will be picked up by our logistics partner
within 24-48 hours. Pick-up will be attempted twice. If the courier partner is unable
to pick up the shipment, you will have to send the shipment back to the warehouse
address. Reverse pick-up is subject to the availability of the service in your area
pin-code.
Please note that once your order has been received at the warehouse, it will go
through a quality check. Once approved, your exchange/return request will be
processed further. The estimated delivery of all exchange requests is between 7-10
working days. Please return your product(s) in the same condition as it was shipped.
If the products are returned in poor condition or have clearly been worn, we will not
proceed with the request. If issues still persist, kindly drop us an email with your
name and order ID at info@saintandi.com. We are available Monday-Saturday
between 11:00 AM– 7:00 PM. All pending queries will be resolved on priority within 24
hours.

2. Cancellation of Orders

Cancellations are only permitted on COD orders and only if the order has not been
dispatched from our warehouse. All prepaid orders are final. We do not offer any
cancellations or refunds. Shipping charges are non-refundable.

3. Exchange/Return Conditions

You may initiate the request for an exchange/return of a product if:
● The product does not fit.
● The product and/or shipping package has been damaged.
● The product is defective.
● Parts of the product or accessories are missing.
You can exchange/return the product(s) purchased from us provided the product(s)
satisfy the following mandatory conditions:
● The product has not been worn,cleaned, or tampered with by you.
● The brand tags,original packaging material, and accompanying accessories
are intact and not altered, damaged, or discarded by you.
● The product is no tailtered unless proven to have a vendor defect.
● The return is being initiated against the order under which it was bought, and
the product matches our records.
● There is no foul odor, perfume, stains, dents, scratches, tears, or damage on
the product.
● The product(s) if bought as a set should be exchanged as a complete set.
● Products returned should be in unused, undamaged, unwashed, and saleable
condition.
● We are satisfied that the product has not been rendered defective or
unusable.
Return of purchased products is facilitated through our reverse-logistics partners. On
receipt of a request for return of a product on saintandi.com and the same being
duly acknowledged by us, our reverse-logistics partners may get in touch with you to
collect the purchased products from you.
We reserve the right to reject the exchange/return request for a product if it does not
satisfy the aforementioned conditions.
Contact Us
For any questions or concerns regarding our returns policy, please contact us at:
Saint & I Customer Service
Email: support@saintandi.com